Refund policy
NOVEXA TECH — Return & Refund Policy
Last Updated: October 28, 2026
At NOVEXA TECH, we are committed to providing our customers with quality products and a reliable shopping experience. Please review our return, refund, and cancellation policy before placing an order.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order.
To qualify for a standard return:
- The item must be in its original condition.
- The item must be unused, undamaged, and include all original accessories and packaging.
- Proof of purchase or an order number is required.
- Customers must contact NOVEXA TECH to request return authorization before shipping an item back.
Returns sent without prior authorization may experience processing delays.
2. Return Shipping
For returns due to a change of mind, incorrect selection, or personal preference, customers are responsible for arranging and paying return shipping costs.
If an item arrives damaged, defective, or incorrect, NOVEXA TECH will review the issue and provide an appropriate resolution, including return shipping arrangements where required.
Customers should not ship products to an address without first receiving return instructions from our support team.
3. Refund Processing
For approved standard returns, refunds will be processed after the returned product has been received and inspected.
Once the inspection is complete, we will notify the customer whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please note that banks and payment providers may require additional processing time before funds appear in the customer’s account.
4. Order Cancellations
Customers may request cancellation within 15 minutes of placing an order, provided the order has not already been processed or shipped.
After this period, cancellation requests are not guaranteed and will depend on the order’s processing status.
Once an order has shipped, customers may request an eligible return after delivery.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.
Include your order number, a description of the issue, and photographs when available.
We will review your request and offer an appropriate solution, which may include a replacement, return, or refund.
6. Missing or Undelivered Orders
If your order has not arrived within the communicated delivery timeframe, please contact our support team.
We will investigate the shipment and work toward an appropriate resolution.
Customers will not be required to return products they never received.
7. Non-Refundable Charges
Original shipping charges may be non-refundable for standard returns due to a change of mind, except where required by applicable law or where NOVEXA TECH is responsible for the issue.
No restocking fee is charged for eligible standard returns.
8. Contact Us
To request a return, cancellation, or refund, please contact NOVEXA TECH through the contact information provided on our website.
Include your order number and the reason for your request so our team can assist you.
9. Consumer Rights
Nothing in this policy limits or excludes any rights or remedies customers may have under applicable consumer protection laws.